Effective Date: 01.05.2025

Your Surveying Partner Ltd ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage our services.

1. Information We Collect

We may collect and process the following data:

• Contact Information: Name, email address, phone number, postal address.
   
• Property Details: Information about properties you request surveys or valuations for.
   
• Communication Data: Records of communications with you (emails, forms, quotes).
   
• Website Usage Data: Information about how you use our website (IP address, browser type, pages visited).
   

2. How We Use Your Information

We use your data to:

• Provide surveying and valuation services.
   
• Respond to your enquiries and deliver quotations.
   
• Send appointment confirmations and reports.
   
• Improve our services and website experience.
   
• Fulfil legal and regulatory obligations.
   

We will never sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (when you submit a form or enquiry).
   
• The need to perform a contract with you (surveys and valuations).
   
• Our legitimate business interests (e.g., service improvement, marketing updates).
   
• Legal obligations (where required by law).
   

4. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal data.
Your information is stored securely, and access is restricted to authorised personnel only.

5. Sharing Your Information

We may share your information with:

• Our internal surveyors and administrative staff.
   
• Service providers (e.g., IT support, CRM systems) strictly as necessary.
   
• Legal or regulatory authorities if required by law.
   

We will ensure that any third parties respect the security of your data and comply with data protection laws.

6. How Long We Keep Your Information

We retain your personal data only as long as necessary for the purposes outlined above, or as required by law.
Typically, we keep survey and valuation records for 6 years in case of future reference or legal requirements.

7. Your Rights

You have the right to:

• Request access to your personal information.
   
• Correct any inaccurate or incomplete data.
   
• Request deletion of your data ("Right to be Forgotten").
   
• Object to or restrict how we use your information.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO).
   

To exercise your rights, please contact us at: gavin@yoursurveyingpartner.co.uk

8. Cookies

Our website uses cookies to improve your browsing experience.
You can set your browser to refuse some or all browser cookies.
For more details, see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Your Surveying Partner Ltd
30A Upper High Street, Thame, Oxfordshire, OX9 3EX
gavin@yoursurveyingpartner.co.uk
07739 587798